Good to know

• Easyway instalments or Bill Smoothing.

  Most service providers will let you pay a fixed monthly price (based on your average usage) instead of the variable high and low seasonal bills. It spreads your costs evenly over the year which helps with budgeting and avoids major ‘bill shock’ from periods of high energy use. Contact your provider to discuss.

• Centrepay bill payment.

  If you receive Centrelink benefits, “Centrepay” is a program where you can elect to have your bills paid fortnightly direct from your Centrelink benefit, leaving you the balance for your cash expenses.

• Special concessions.

  Check  the Centrelink Department of Human Services and the Victorian Department of Health and Human Services websites to view the various concessions and types of benefit payments you may be entitled to. Inform your various services when you have applied and been approved.

• Hardship help.

  If you have trouble paying your bills, your service provider should offer a utility relief grant (if you are on a low income or have a concession card), or they should offer you hardship assistance. This may give you longer to pay, or an affordable arrangement, but you need to contact the provider and explain your difficulties.

• Shop around for a better energy offer.

  The Victoria government has a website to assist you in comparing energy offers.

  You may also be able to apply for a power saving bonus.