Rent arrears

It can be stressful to fall behind in your rent payments. There are options available, depending on how far behind you are.

It is important to prioritise rent payments over other debts as you have more limited options once you fall more than 14 days behind. You are at risk of being evicted.

Here are some options and tools available to assist you if you are:

Less than 14 days behind in private rental payments:

• Prioritise current rent payments and any additional amounts you can afford to pay off the arrears
• Seek hardship arrangements on any other debts you have so you can put more money towards your rent arrears
• Work out how much extra you can afford to pay and write to your agent or landlord seeking a payment arrangement – there is a great tool available through Dear Landlord to assist you in drafting a letter
• Contact Tenants Victoria for advice.

More than 14 days behind in private rental payments:

Once you have fallen more than 14 days behind in your rent, you may be issued a “Notice to Vacate”. You do not have to vacate immediately, you can seek advice and support to negotiate a way to catch up the arrears. 

Steps to take:

• Continue to pay the current rent (if you can) and work out how much extra you can pay to catch up the arrears (try to get back to less than 14 days behind)
• Contact your agent or landlord and ask for a payment arrangement (covering current rent and arrears over a period of time)
• If you are unable to work out a payment arrangement or your agent and/or landlord are taking you to VCAT, contact your local Tenancy Assistance and Advocacy Program (TAAP) immediately for assistance
• If you cannot get an appointment with a TAAP provider, contact Tenants Victoria for assistance and advice.

Public Housing rental arrears

Public housing can be a more affordable housing option, however if you find yourself living in public housing and struggling to meet your rental payments, you can speak to the Tenancy Plus support program for assistance.