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Avoid Phone Disconnection

If you don't pay your home phone bill, your telephone service can be disconnected. Here are some options to try and avoid this happening:

Options for Help

  • Ask your phone company for Hardship Assistance.

    The phone provider may allow a bill extension, instalment payment plan or a cost reduction on your service.

  • Can the Ombudsman help?

    If your bill is in dispute or you are not granted Hardship assistance, you could lodge a complaint with the Telecommunications Industry Ombudsman (TIO). Your phone can’t be disconnected while the TIO is investigating your case.


  • If disconnected, fees may be charged for re-connection

    Re-connection fees may be waived in cases of financial hardship.