If you don't pay your home phone bill, your telephone service can be disconnected. Here are some options to try and avoid this happening:
The phone provider may allow a bill extension, instalment payment plan or a cost reduction on your service.
If your bill is in dispute or you are not granted Hardship assistance, you could lodge a complaint with the Telecommunications Industry Ombudsman (TIO). Your phone can’t be disconnected while the TIO is investigating your case.
Re-connection fees may be waived in cases of financial hardship.
Better Place Australia Victoria is partially funded by the Australian Government
