Mobile phone bills can be a huge shock because, if you're not careful, it’s very easy to exceed your monthly allowance - especially on a shiny new phone you just can't put down!
Here're some tips for dealing with a painful bill and avoiding them in future:
They might allow you a discount/bill reduction/payment plan. They may even write off a large amount if it’s your first such ‘bill shock’, but maybe not a second time.
If you dispute the bill amount or feel the service provider has acted unreasonably, consult the Ombudsman who may look in to your issue.
Set up SMS alerts to warn you before you reach the monthly allowance limit. You should then limit your usage until the next month begins.
A different phone plan may suit your particular needs. Do you need more data or call time or texts? Speak to your service provider.
A Prepaid phone is a safer option to limit your costs in advance. You can only use what you can afford to pay up front and then top up if you need more
WiFi data use at home or in public will reduce your data download costs
Better Place Australia Victoria is partially funded by the Australian Government
