Back to list

Avoid Phone Disconnection

If you don't pay your home phone bill, your telephone service can be disconnected. Here are some options to try and avoid this happening:

Options for Help

  • Ask your phone company for Hardship Assistance.

    The phone provider may allow a bill extension, instalment payment plan or a cost reduction on your service.

  • Can the Ombudsman help?

    If your bill is in dispute or you are not granted Hardship assistance, you could lodge a complaint with the Telecommunications Industry Ombudsman (TIO). Your phone can’t be disconnected while the TIO is investigating your case.

Warning

  • If disconnected, fees may be charged for re-connection

    Re-connection fees may be waived in cases of financial hardship.

Related Factsheets

Show all Factsheets

Key Contacts

Telecommunications Industry Ombudsman
Website: https://www.tio.com.au/
Phone: 1800 062 058

Telstra
Website: https://www.telstra.com.au/aboutus/community-environment/community-programs/access-for-everyone/products-solutions#azlist_incontact
Phone: 13 22 00

Related Issues

Support from real people

Call us on
1800 639 523
for urgent help